Clear information, before the work begins.

Refund & Cancellation Policy

How to request cancellation

Send a written request to info@eastmarconsultancy.com, including your name or company, package, order/quotation reference, payment date and the email used for the order. We will acknowledge receipt and assess the request based on the service status, work completed, the agreement and mandatory law.

When a refund may be assessed

Refund requests may be assessed for confirmed duplicate or incorrect charges, cancellation before service has started, a service that cannot be provided due to EASTMAR CONSULTANCY, or a mandatory statutory refund/withdrawal right. If approved, the refund should be made through the original payment method where possible and within the period required by applicable law.

Services already started

Advisory work may include bespoke research, supplier communication, quote review or coordination. Where a service has started or has been completed, any refund is assessed under the agreement and mandatory law. For consumer transactions, exceptions may apply to services begun with the consumer's express request/consent before the withdrawal period ends. Commercial clients remain subject to their agreed terms.

Privacy Policy

Data we may process

When the contact form is activated, we may process the information you provide: name, email address, optional company/vessel name, the content of your enquiry, and correspondence records. The current form is a demo and is not connected to a submission service. This policy must be updated if CRM, analytics, cookies, payment or other integrations are added.

Purpose, legal basis and sharing

Information may be used to respond to enquiries, assess advisory scope, conduct offer/contract processes, maintain records, protect information security and meet legal obligations. The appropriate legal basis must be determined for each processing activity. Privacy notice obligations and consent, where consent is required, should be handled as separate processes.

Information may be shared only where necessary with authorised service providers, such as hosting, email, CRM, payment or legal service providers, and with authorities where legally required. Retention periods, recipients and any international transfers must be specified for the live service.

Your rights

Subject to applicable law, you may request information about processing, request correction or deletion where conditions are met, and use other rights available to you. Contact info@eastmarconsultancy.com or [add the verified data-subject application channel before launch].

Terms of Service

Website content, service descriptions and package fees are for general information. They are not binding quotations or technical, commercial or legal advice for a specific vessel, component, supplier or operation. Scope, fees, taxes, payment terms and the start date must be confirmed in writing before an engagement begins.

You may not use the site unlawfully, interfere with its security, make unauthorised access attempts, scrape its data or copy/publish its content for commercial use without permission. Third-party links are provided for convenience and remain the responsibility of their operators. These terms do not replace a separate proposal, order or service agreement.

Frequently Asked Questions